Trek Bicycle Bee Cave

Trek of Austin/Bee Cave is an excellent bike shop. The staff are attentive and knowledgeable. Mikey took a lot of time with me to ensure that I ended up with the right bike for me, answered all of my questions thoroughly, and gave me plenty of tips to help me avoid potential pitfalls that I would have likely encountered otherwise. Thanks for everything!

I am new to cycling and just getting started. I worked with James at the Bee Caves location and he probably spend 8 hours with me over the course of 3 visits. He helped guide my purchase as a novice, help with proper bike fitting, help with accessorizing the bike itself, and helped with apparel and tools for the long haul. Everyone went above and beyond here. Highly reccommend this location.

Literally the best customer service I’ve ever received. I placed an online pick up in store order and was anxious to pick up because this is my first (real) bike. I didn’t know what I was walking in to and I had hoped I ordered everything needed. I drove an hour to pickup on a holiday when the store closed early, which I wasn’t aware of. Not only did Gomez stay late to help me, but he did it with no hesitation. I ended up having to go back the next day to finish my purchase and he was so patient and helpful with all (and there were a lot) of my stupid newb questions. He walked me through everything on my bike, helped me with all my accessories, gave me a few pro cycling tips and loaded everything up for me. Really appreciate all of his help and guidance. Customer for life!

Great experience, made it really fun for my seven year old. Salesperson, Drew customized the bike for her and took a lot of time making this a cool experience. We got a bell and bottle holder and the fit the bike to her and modified the brakes. She prob should’ve had the 20 but she would’ve outgrown it in a week. They helped modify the 24 and it’s a beast, she loves it! She kept going to check on her bike and sit on it in garage all night and was riding in the driveway until we made her go to bed. Very cool experience.

Gladly throwing away a 30+ year relationship. I drop off my specialized Levo MTB for a Level 1 Service, rebuild both front and back shocks, new chain and tire etc etc - cost est was $600 to $800 with an est completion of 10/25/23 . I leave heading to Airport thinking I am in good hands, I return the following Thursday 11/26 from a busy week of travels and drop by bike shop to hopefully to grab bike and be on my way. I walk to service desk and see my bike in the exact spot I had left it in the week previous - totally frustrated with them. I was supposed to be traveling to Tulsa to visit family and had intended on bringing MTB and riding it in the Bentonville AR Area with friends over the weekend, of course I had to cancel on that event. In rehashing the previous weeks needs and expectations they give me a NEW data of 11/02 for completion and this time they do follow up with email est. I call at COB on 11/02 and ask for service and it is clear that no effort has been extended thus far, I drop the call and then I give them all day on 11/03 and still no calls or reset of expectations. 11/04 I drive to the store to pickup the bike finished or otherwise, of course nothing still had been completed. I ask for the bike and the 1 of 3 service techs go back and brings it forward. They offer no apologies, no excuses and act as if this was a non-event for them. To add when I get there, at 11:00am on 11/04 the tech’s had zero bikes on the racks and were all busy in chatting and none were turning wrenches indicating to me that there was time for them to finish my bike having blown 8 days with out so much a inch of movement.